Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the atk-altokom domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/alto/staging.altokom.com/wp-includes/functions.php on line 6170

Warning: Cannot modify header information - headers already sent by (output started at /home/alto/staging.altokom.com/wp-includes/functions.php:6170) in /home/alto/staging.altokom.com/wp-includes/feed-rss2.php on line 8
Email Management Articles - Knowledge Base- Altokom https://staging.altokom.com/kb-category/email-management/ Helping Businesses Leverage Technology Mon, 05 Feb 2024 09:22:19 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0.2 https://staging.altokom.com/wp-content/uploads/2017/02/cropped-altokom-site-identity-32x32.png Email Management Articles - Knowledge Base- Altokom https://staging.altokom.com/kb-category/email-management/ 32 32 How to Send Large Attachments https://staging.altokom.com/resources/knowledge-base/how-to-send-large-attachments-2/ Tue, 30 Jan 2024 12:51:48 +0000 https://staging.altokom.com/?post_type=kb&p=661 Use the file storage feature to send attachments that are too large to be sent directly via email. With the file storage feature, you can send large files by uploading them to the mail server and then share the links to these files in your emails. Your email recipients can then use the shared links...

The post How to Send Large Attachments appeared first on Altokom.

]]>
Use the file storage feature to send attachments that are too large to be sent directly via email. With the file storage feature, you can send large files by uploading them to the mail server and then share the links to these files in your emails.

Your email recipients can then use the shared links to download the attachments. Files uploaded to the server count toward your mailbox quota; thus, you are encouraged to delete files from the server that are no longer needed whenever possible.

  1. Log in to webmail e.g. https://webmail.yourdomain.com. On the top menu bar, click More to expand the drop-down menu, then click File Storage.
  2. Click on Upload and select the file you want to add.
  3. Click on your newly uploaded file. On the modal window that appears, switch on Enable Public Access (1) .
  4. A link will now show. Copy this link (2), then click Save(3).
  5. In your email, paste the copied link, informing the recipient to download the attachment using the link provided.

Note: For additional security, you can include an expiration date for the link and/or password-protect the link.

The post How to Send Large Attachments appeared first on Altokom.

]]>
How to view an Email Header in Webmail https://staging.altokom.com/resources/knowledge-base/how-to-view-an-email-header-in-webmail/ Sun, 30 Jun 2019 00:49:04 +0000 https://staging.altokom.com/?post_type=kb&p=532 Log in to webmail i.e. https://webmail.yourdomain.com. Select the email you want to view the header. Click on the ellipses […] button at the top of the content pane. Select View Header; a modal will appear with the email header....

The post How to view an Email Header in Webmail appeared first on Altokom.

]]>
  • Log in to webmail i.e. https://webmail.yourdomain.com.
  • Select the email you want to view the header.
  • Click on the ellipses [] button at the top of the content pane.
  • Select View Header; a modal will appear with the email header.
  • The post How to view an Email Header in Webmail appeared first on Altokom.

    ]]>
    How to Change Password and Server Settings in Outlook 2016 https://staging.altokom.com/resources/knowledge-base/how-to-change-password-and-server-settings-in-outlook-2016/ Mon, 24 Jun 2019 12:15:03 +0000 https://staging.altokom.com/?post_type=kb&p=503 Open Microsoft Outlook. Click on the menu tab File. Click on Account Settings. Select Server Settings. In the Incoming mail tab update your password and/or server details. Then select the Outgoing mail tab and update the server details. Click Next....

    The post How to Change Password and Server Settings in Outlook 2016 appeared first on Altokom.

    ]]>
  • Open Microsoft Outlook.
  • Click on the menu tab File.
  • Click on Account Settings.
  • Select Server Settings.
  • In the Incoming mail tab update your password and/or server details.
  • Then select the Outgoing mail tab and update the server details.
  • Click Next.
  • The post How to Change Password and Server Settings in Outlook 2016 appeared first on Altokom.

    ]]>
    How to Setup Email Account on Outlook 2016 https://staging.altokom.com/resources/knowledge-base/how-to-setup-email-account-on-outlook-2016/ Sat, 22 Jun 2019 12:02:01 +0000 https://staging.altokom.com/?post_type=kb&p=477 To add your email account to Outlook 2016, follow the steps below: Open Microsoft Outlook. Click on the menu tab File. Click on Add Account. In the pop up modal type in your email address. Click Advanced options and check the box Let me setup up my account manually. Click Connect. Select POP or IMAP....

    The post How to Setup Email Account on Outlook 2016 appeared first on Altokom.

    ]]>
    To add your email account to Outlook 2016, follow the steps below:

    1. Open Microsoft Outlook.
    2. Click on the menu tab File.
    3. Click on Add Account.
    4. In the pop up modal type in your email address.
    5. Click Advanced options and check the box Let me setup up my account manually.
    6. Click Connect.
    7. Select POP or IMAP. We recommend IMAP.
    8. Type in your account password, then click Connect.
    9. You will then see the confirmation – Account successfully added.
    10. Click Done.

    If after step 7 you aren’t asked to type in your password but shown the following pop-up window, continue with the steps below instead:

    1. Update Server Settings
      1. Incoming mail
        Server: mail.yourdomain.com
        Port: 993
        Encryption: SSL/TLS
      2. Outgoing mail
        Server: mail.yourdomain.com
        Port: 465
        Encryption: SSL/TLS
    2. Click Next.
    3. Type in your account password, then click Connect.
    4. You will then see the confirmation – Account successfully added.
    5. Click Done.

    To update the display name associated with your email account do the following:

    1. Click on the menu tab File.
    2. Click on Account Settings.
    3. Select Account Name and Sync Settings.
    4. Type in your name in the Your name text box.
    5. Click Next.
    6. Click Done.

    The post How to Setup Email Account on Outlook 2016 appeared first on Altokom.

    ]]>
    Setup a Recovery Email Address https://staging.altokom.com/resources/knowledge-base/setup-a-recovery-email-address/ Fri, 21 Jun 2019 12:58:30 +0000 https://staging.altokom.com/?post_type=kb&p=474 Setting up a recovery email address enables you reset your password in the event you’ve forgotten it. Instructions on resetting  your email account password will be sent to your recovery email address. Log in to webmail i.e.  https://webmail.yourdomain.com. On the top menu bar, click Settings (gear icon). In the User card section, enter an email...

    The post Setup a Recovery Email Address appeared first on Altokom.

    ]]>
    Setting up a recovery email address enables you reset your password in the event you’ve forgotten it. Instructions on resetting  your email account password will be sent to your recovery email address.

    1. Log in to webmail i.e.  https://webmail.yourdomain.com.
    2. On the top menu bar, click Settings (gear icon).
    3. In the User card section, enter an email address in the Recovery Email Address field.
    4. Click Save.

    The post Setup a Recovery Email Address appeared first on Altokom.

    ]]>
    How to Setup a Signature in Outlook 2016 https://staging.altokom.com/resources/knowledge-base/how-to-setup-a-signature-in-outlook-2016/ Tue, 18 Jun 2019 22:04:21 +0000 https://staging.altokom.com/?post_type=kb&p=447 Open Microsoft Outlook 2016. Click on the menu tab File. Click on Options. Select the Mail tab and then on your right Signatures. Click on New and type in a name for the signature. Click Ok. In the text box type in the content of the signature. Click Ok. The email signature will now automatically...

    The post How to Setup a Signature in Outlook 2016 appeared first on Altokom.

    ]]>
  • Open Microsoft Outlook 2016.
  • Click on the menu tab File.
  • Click on Options.
  • Select the Mail tab and then on your right Signatures.
  • Click on New and type in a name for the signature.
  • Click Ok.
  • In the text box type in the content of the signature.
  • Click Ok.
  • The email signature will now automatically appear with each email you send in Outlook. Please note, if you also use webmail or a mobile device to send your emails, you will need to add your email signature in these applications.

    The post How to Setup a Signature in Outlook 2016 appeared first on Altokom.

    ]]>
    How to Setup a Signature in Webmail https://staging.altokom.com/resources/knowledge-base/how-to-setup-a-signature-in-webmail/ Tue, 18 Jun 2019 21:38:43 +0000 https://staging.altokom.com/?post_type=kb&p=442 Log in to webmail i.e. https://webmail.yourdomain.com. In the top menu, click Settings (gears icon). In the navigation pane on the left, click on Signatures. In the content pane click + New Signature. In the Name field, type in the name of the signature. In the text box type in the content of the signature. Click...

    The post How to Setup a Signature in Webmail appeared first on Altokom.

    ]]>
  • Log in to webmail i.e. https://webmail.yourdomain.com.
  • In the top menu, click Settings (gears icon).
  • In the navigation pane on the left, click on Signatures.
  • In the content pane click + New Signature.
  • In the Name field, type in the name of the signature.
  • In the text box type in the content of the signature.
  • Click Save.
  • The new signature will appear in the Signatures pane. You can edit or delete the signature by clicking on it.
  • If the Mapped Field pane isn’t disabled by your Email Administrator, select the signature you just setup.
  • Click Save.
  • The email signature will now automatically appear with each email you compose in webmail. Please note, if you also use an email client or mobile device to send your emails, you will need to add your email signature in these applications.

    The post How to Setup a Signature in Webmail appeared first on Altokom.

    ]]>
    How to Send Large Attachments https://staging.altokom.com/resources/knowledge-base/how-to-send-large-attachments/ Wed, 06 Mar 2019 01:20:38 +0000 https://staging.altokom.com/?post_type=kb&p=280 To send attachments that are too large to be sent directly via email, make use of the file storage feature. The file storage feature allows you  upload large files to the mail server and share them by sending out links to those files. The recipient of the email can then use the provided links to...

    The post How to Send Large Attachments appeared first on Altokom.

    ]]>
    To send attachments that are too large to be sent directly via email, make use of the file storage feature. The file storage feature allows you  upload large files to the mail server and share them by sending out links to those files. The recipient of the email can then use the provided links to download the attachments.

    Files uploaded to the server count toward your email account disk space; thus you are encouraged to delete files that are no longer used from the server whenever possible.

    1. Log in to your email account via the  webmail interface http://webmail.yourdomain.com
    2. From the left menu bar, click File Storage
    3. Click on upload and select your file
    4. Select your newly uploaded file and select edit
    5. Click on enable public access
    6. A link will now show, copy this link and save.
    7. In your email paste this link, informing the recipient to download the attachment using the link provided.

    The post How to Send Large Attachments appeared first on Altokom.

    ]]>
    How to Reset your Email Password https://staging.altokom.com/resources/knowledge-base/reset-email-password/ Tue, 05 Mar 2019 23:50:41 +0000 https://staging.altokom.com/?post_type=kb&p=276 Before you can reset the password for your email account, you will need to setup a recovery email address. If you have forgotten your password and do not yet have a recovery email address set for your email account, inform your email administrator for further assistance. Reset your email password Go to the webmail interface https://webmail.yourdomain.com....

    The post How to Reset your Email Password appeared first on Altokom.

    ]]>
    Before you can reset the password for your email account, you will need to setup a recovery email address. If you have forgotten your password and do not yet have a recovery email address set for your email account, inform your email administrator for further assistance.

    Reset your email password

    1. Go to the webmail interface https://webmail.yourdomain.com.
    2. Click the Forgot your Password? link.
    3. Enter the email address of your account.
    4. Type the text shown in the verification box.
    5. Click on Ok.

    The password reset email will be sent to the recovery email address you specified for your email account. Follow the instructions found in the email to reset your password.

    The post How to Reset your Email Password appeared first on Altokom.

    ]]>
    How to Change Your Email Password https://staging.altokom.com/resources/knowledge-base/change-mailbox-password/ Fri, 01 Mar 2019 20:19:18 +0000 https://staging.altokom.com/?post_type=kb&p=225 Changing your email password is done via webmail. Once you’ve updated your password in webmail don’t forget to update your devices and email client (i.e. Outlook, Thunderbird) with the new password. Log in to webmail i.e. https://webmail.yourdomain.com. On the top menu bar, click Settings (gear icon). Click Change Password Enter your Old Password,  New Password and Confirm...

    The post How to Change Your Email Password appeared first on Altokom.

    ]]>
    Changing your email password is done via webmail. Once you’ve updated your password in webmail don’t forget to update your devices and email client (i.e. Outlook, Thunderbird) with the new password.

    1. Log in to webmail i.e. https://webmail.yourdomain.com.
    2. On the top menu bar, click Settings (gear icon).
    3. Click Change Password
    4. Enter your Old PasswordNew Password and Confirm Password
    5. Click Save

     

    NB

    • Passwords need to be a minimum length of 12 characters and must include a capital letter, lower case letter, symbol and number.
    • Your email passwords expire after a year. You will be sent a notification when your password is about to expire. Email accounts with expired passwords can receive but can’t send emails.

    The post How to Change Your Email Password appeared first on Altokom.

    ]]>